If you decided to return the items, you purchased, within 14 days of receipt contact Customer Service and we’ll agree on exchange or refund.
Returns are only possible after prior agreement.
Please note that goods must be unused, suitable for resale and returned with their original packaging. Unfortunately we are unable to exchange or refund articles that have become unusable due to wrong treatment and items which have been personalised or amended to your specification (e.g. with embroidery, short sleeves), or have been ordered specially (e.g. bespoke clothing, non-catalogue equipment) unless they are faulty.
If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).
Please note, all delivery charges incurred on returns made due to the reason not described above or for exchanges, will be your responsibility. We are not responsible for return postage other than for incorrect, mis-described or faulty items, so please attach the correct postage.
We recommend that you obtain proof of posting/adequate insurance for all returns as we are sorry but we cannot be held responsible for returned items lost in transit.
Please note that we will cover postage costs only in case you return us the product because of quality issues.